FAQ
Shipping
How old do I have to be to order from Embrazea?
You must be 18 years or older to place an order. We do not knowingly ship orders to individuals under the age of 18. By using this site, you confirm that you are 18 or older.
Do you ship internationally?
Currently we can accept only orders shipping to the US.
How do I track my order?
Once your order has shipped, you'll receive an email with tracking information. Please make sure your delivery location is secure. Keep in mind that while tracking numbers are provided when the order is packaged, updates may not appear until the package reaches the processing center. If you have any questions, feel free to contact us.
How does free shipping work?
Free shipping is available for orders over $50 being shipped to the US.
Returns & Exchange
What's your return policy?
Due to the nature of our products and for hygiene reasons, all sales are final. However, if you receive a defective item, please contact our customer service team, and we will be happy to assist you with an exchange. We want to ensure you're satisfied with your purchase and will do our best to resolve any issues.
Can I change or cancel my order?
Once you place your order, it is final. If you would like to change or cancel your order, please contact our team here. We will do our best to accommodate your change, but cannot guarantee it if the order has been processed.